5 technologies that your business should now introduce
Commercial technology is constantly evolving and unless you do your best to stay ahead of the competition, you could be playing a very dangerous catch-up game. The automation of business processes and the introduction of new payment and customer service methods are essential prerequisites to remain competitive as a distributor and employer. Customers want to shop in stores that can quickly meet their needs, while employees want to work in an efficient and secure environment.
To continue to attract talented people and retain technology-conscious customers, your organization needs to integrate these five technologies as quickly as possible.
Digital payment forms
According to a recent study by Statista, personal mobile payments are expected to reach $ 23.47 billion by 2018. If you still do not accept Apple Pay and Google Wallet, it should be at the top of your list of priorities if you want to grow your business.
The acceptance of digital payments makes the payment process easier and faster. Even if you have difficulties with the introduction of new forms of payment, the image of your company is forward-looking and modern.
Each year, around 15 million people are victims of identity theft, many of whom have been hacked to the point of sale through online purchase forms or security breaches. Identity theft and cybercrime are undoubtedly on the rise and the problem will only get worse. Whether you want to increase the security of your online payment form or update your new card readers with the secure credit card chip, it is your responsibility to ensure sensitive information from your customers and payments are protected.
Consider consulting a data security consultant to check your website for potential security breaches. Pay special attention to the security of your online payment form and all client databases that you host in the cloud.
More and more Generation Y people work as freelancers or in isolated occupations to play their role at home. This is interesting for both workers who want a more flexible schedule and for employers who can use teleworkers to solve problems such as additional administrative burdens for offices and a shortage of qualified candidates.
Businesses looking to hire the best talent must create the infrastructure they need to hire teleworkers and freelancers. While managing remote workers can be daunting, it’s easier than ever to contact them and monitor progress with online meeting platforms and project management software.
Companies that provide standby services, such as: As dental practices, lawn care professionals or hairdressers, are increasingly looking for an automated planning software that allows customers to make their own appointments without any need. Help from an employee.
Adding this software to your website is simple and simplifies the planning process, gives time to the administrative staff, and allows customers to make appointments without a call.
Live customer service
The success of your business depends on fast and efficient customer service, and the technology enables you to deliver world-class live chat support. Many companies integrate live chat and use remote workers to relieve traditional phone agents.
To add live chat client support to your website, you must install live chat software. There are some free options, as well as many paid services. Find and find the right solution for your business.
Enterprise technologies are constantly evolving, and your business needs to face that change if you want to be relevant to your industry. Save time, money, and manpower, recruit better employees, and retain key customers by integrating these 5 business technologies.